Knowledge Base

In order to use the Mobile App, you’ll need a suitable device.

Generally speaking, we recommend using a modern Android device or iOS smartphone with a large screen.

Supported devices

We recommend using any modern smartphone with one of the Operating Systems below:

Android:

• v9 (Android Pie)
• v10
• v11
• v12
• v13

iOS:

• 9.0
• 10.0
• 12.1- 12.4.1
• 13.0 - 13.7
• 14 (all)
• 15
• 16

Unsupported devices

Samsung devices can "throttle" many apps, including the camera.

We've had reports of the camera causing issues from these devices, and do not currently recommend Samsung devices.

The Mobile App will technically work on Samsung devices but you might experience an issue with the device crashing when taking photos.

Please read this article (Selected camera) for more information.

Flow Mobile Surveying is not currently supported on Amazon Fire tablets.

Phone or Tablet?

To avoid repetitive strain injuries, we recommend a modern Android device or iOS smartphone with a large screen unless you need to create floorplans on-site, in which case a tablet may be better.

Check out our guide on Phones vs Tablets for Surveying.