Knowledge Base

Mastering Flow Mobile

Software by The King Brothers 🔥

If you have images stuck at "awaiting upload" in the dashboard, it could be because your mobile device is offline. Or you may need to check your mobile app settings. But don't panic. Your images should still be on the mobile device. They just haven't been uploaded yet.

Try running through the following steps to get your images moving again.

Step 1: Check your internet connection

1. Check that you have an internet connection on your device (try opening a web page and see if it loads ok).

2. Make sure Airplane Mode is "off".

3. Connect to Wifi if possible.

Step 2: Turn Media Uploads "on"

When images are awaiting upload on the mobile app, you'll see them on the Media Uploads page:

The mobile app has an option to turn off media uploads to preserve your data plan. So make sure that the Media Uploads setting within the app is turned "on".

1. Log in to the mobile app

2. Tap the Menu Icon

3. Tap Media Uploads

4. Toggle Enable Media Uploads to "on"

Read this article on Pausing and resuming image uploads.

Step 3: Manually refresh media uploads

When the mobile app has been offline for an extended period, the automatic image sync may take longer than usual.

Rather than waiting for the automatic data sync to happen, you can manually attempt to upload the images.

1. Log in to the mobile app.

2. Tap the Menu Icon

3. Tap Media Uploads.

4. Tap the Refresh Icon  

Assuming you have an internet connection, the mobile app should immediately upload the images.

Step 4: Fully restart the mobile app

If the steps above fail to upload the images, follow the instructions below to close your mobile app session fully:

1. Fully Restart The Mobile App.

2. Check the 'Media Uploads' page to see if uploads have resumed.

Note: Simply closing and reopening the app isn't enough - the app will still be running. So make sure you follow the instructions above.
Note: Uploads may take a minute to resume, so please be patient.

Step 5: Get in touch

If all else fails, get in touch, and we'll take a look for you.

But to save us some time, please make sure you've tried all the suggested steps above first.