Knowledge Base

When your mobile device is low on space, you'll see a warning message like the one below:

This warning is often nothing to worry about, but you should still check the available space.

Why do you need free space on your device?

It's important to ensure your device has enough free space for the Flow Mobile Surveying app to function correctly.

The Mobile App saves photos to your device during every survey until they have been uploaded to the Dashboard, so you'll need to have enough space on your device to store these photos.

When does the "low on space" warning appear?

This warning will appear when you have less than 2GB free on your device.

Most modern smartphones come with 32GB, 64GB, or 128GB of inbuilt storage. So this warning shouldn't appear unless you've filled most of the available space on your device.

How to free up space on your mobile device

Photos taken in Flow are copied to your devices photo gallery by default, but there is a setting

‍Turning Off the 'Copy to Gallery' Setting will prevent photos taken in Flow using up the available storage.

Your personal Photos, Videos, and Mobile Apps all take up space on your mobile device. The Flow Mobile Surveying app has no control over these files, so you'll need to make sure you regularly free up space on your device.

Freeing up space on your Android or iOS device.

Summary

When you see the "Low on space" warning, you should:

1. Find out how much space is available.
2. Ensure there's sufficient space to run the Flow Mobile Surveying App.
3. Do some housekeeping on your mobile device, and clear space where possible.

‍